In the end they did the right thing and I left as a satisfied Apple customer. Youll need to sign up to four lines of service on T-Mobile Essentials, each of which will be priced at 25 per month, assuming you use AutoPay, plus taxes and fees. I'll commend the staff at the Apple Store.
He was extremely apologetic about the poor experience with T-Mobile. In the end, a helpful associate was able to sell us the iPhone "without activation" at full retail price. At this point, the associate basically sent us home where she suggested we order the phone from T-Mobile. I'm not saying this to get the associate in trouble, she can only do what she can do with her tools. You can just swap the SIM with the old phone, and yet her system was forcing her to upgrade the line via T-Mobile, which was clearly deficient even though I have a perfectly valid plan.Īt this point, she said "T-Mobile's systems are frustratingly bad" and that "I could open a line on another carrier". Worse, I understand how the SIM technology works.
#4 lines t mobile manual
She said she couldn't call for a manual activation. She said she believes this happens for any plan with more than 4 lines on a plan, which sounds like an awfully low number. We have 11 lines in our family plan (completely legit plan). She then told me that the T-Mobile system would not allow her to upgrade the line because we had too many lines. When I arrived at the Apple Store the sales associate took my phone number and last 4 of my social to find our account. The reservation process was seamless on. I reserved an iPhone 7 Plus using the Apple Upgrade Program for one my family lines.
Here'a the letter I just sent to John Legere: Got more than 4 lines on your T-Mobile account? Be prepared for no new iPhone if you go to the Apple Store!
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